Employer FAQs

Q: Do I need to be present when the service person comes to deliver gas?
No. You just focus on your work, family and off-time while we do all the work for you.

Q: Does my car have to be unlocked in order to get fuel?
Your car stays locked. Just leave the gas cover sprung. We’ll fuel you up and close it when we’re done. We’ll also email you a receipt.

Q: Do you need the keys to my car to deliver fuel?
No keys are necessary for us to deliver your fuel. Simply leave the gas tank lid open for us to refuel.

Q: Who are the Neighborhood Fuel drivers? Are they licensed?
Yes, our service-professionals are fully licensed, trained and follow all federal, state and local regulations.

Q: What types of fuel do you offer?
We offer regular and premium fuel you would find at gas stations.

Q: Which suppliers does Neighborhood Fuel purchase their fuel from?
We purchase our fuel wholesale the same way traditional gas stations do.

Q: How do you measure the amount of gasoline when you deliver fuel?
Our gas meter, the same as the one you might find in regular gas stations, is state monitored and audited for accuracy.

Q: How is payment processed and is my information secure?
When you sign up for service, your credit card is entered into a secure system that ensures the integrity of your credit card is secured.

Q: How do your prices compare against gas stations?
Our prices are comparable to local gas stations, if not lower, and come with the peace of mind of a quality service and experience.

Q: What types of services do you provide?
We service cars, fleets and boats.

Q: How does Neighborhood Fuel locate my car?
You set the location pin on the app and we confirm your car by its license plate number

Q: What can I expect when Neighborhood Fuel comes to deliver gas?
Once you request a fill up, a service professional and signature truck come to you fully equipped to refuel. We offer various schedules that are convenient to accommodate your needs.

Q: How often can I use Neighborhood Fuel? Can I schedule automatic filling?
Neighborhood Fuel offers fueling multiple times per week. That’s the beauty of Neighborhood Fuel. We’re there for you when it’s convenient for you. Whether you need one gallon or a full tank, we’ll top you off so you never have to pump gas again.

Q: What are the benefits of using Neighborhood Fuel?
There are many benefits to using Neighborhood Fuel. A few benefits include convenience, safety, peace of mind, more time in your day to do what you need to do, shorter commutes and not having to pump your own gas again.

More Questions?

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